- What is knowledge management
- Why is it so difficult?
- Getting it right - an implementation process
- Strategy planning
- Benefits for the organization
- Principle reasons for implementing
- What knowledge to share?
- Strategies need to avoid the pitfalls
- Secure Executive Commitment
- Develop Critical Success Factors (CSFs)
- Organization
- The project organization
- Implementation organization
- Organization Resistance
- Develop and use sharing networks
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- Tools to strengthen networks
- Role in collecting knowledge
- Role in transferring knowledge
- Critical success factors for networks
- Pitfalls of networks
- Budgets
- Incentives
- Encouraging knowledge sharing
- Plan the technology
- Technology in Knowledge Management
- IT enablers
- Technology Analysis
- Measure knowledge management
- Measurement focus
- Where to go from here
- Conclusions
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